FAQs

Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about medication we feature, please email them to info@JumpRx.com.

• How Do I Place An Order?
• What Happens Once I Submit My Order?
• What Are Your Privacy & Security Policies?
• How Does An Online Consultation Work?
• Is This Legal?
• What Prescription Medications Do You Dispense?
• What Are Your Shipping Rates And Policies?
• Customer Payment Information.
• Can I Return My Medication For A Refund?
• *Our Lowest Price Guarantee*
• Refer A Friend Offer

How Do I Place An Order?

---

When you click an Order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.

What Happens Once I Submit My Order?

---

A physician will review the information you have submitted and either approve or decline your request.

If approved, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you. Your prescription will include information explaining the usage, dose, and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.

After placing your order you will be able to track it's process in real-time by logging into the help desk.

What Are Your Privacy & Security Policies?

---

JumpRx.com is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws.

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

How Does An Online Consultation Work?

---

Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.

Is This Legal?

---

In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. JumpRx.com only utilizes licensed physicians. Our pharmacies employ licensed pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

What Prescription Medications Do You Dispense?

---

We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our website do not require a physical examination. A thorough review of your medical history is sufficient.

What Are Your Shipping Rates And Policies?

---

Shipping
Once the pharmacy has received your prescription, it will be filled and shipped based on the shipping preference of your choice.

From time to time there are special shipping offers. At present they are as follows:

Fedex Overnight Service: $19.95
Fedex Saturday delivery: $39.95
Fedex Overnight Service Alaska and Hawaii: $35.95
Fedex 2nd Day Service: $14.95

 

We will notify you if there is a problem with your order and you will receive a confirmation email when the pharmacy ships your medication.

Cancellation Policy
You may only cancel your order before your order is shipped by e-mailing us or calling us..

Do You Ship Orders Everyday?
We do not process prescription orders on the weekend. If you place an order after 2:00 pm Eastern Standard Time on Friday, the order will be sent to the pharmacy and shipped on Monday.

Customer Payment Information.

CUSTOMERS USING CREDIT CARDS:
All credit card transactions begin with a “pre-authorization.” This step reserves an amount equal to the amount of the transaction, so that when the order ships, those funds will be available. When we receive notification that the order has shipped, we will “settle” the transaction by charging the amount of the pre-authorization to the cardholder's credit card.

CUSTOMERS USING DEBIT/GIFT CARDS:
All debit card transactions begin with a “hold.” This step reserves an amount equal to the amount of the transaction, so that when the order ships, those funds will be available. When we receive notification that the order has shipped, we will “settle” the transaction by removing the hold, and debiting the funds from the cardholder’s credit card.

Can I Return My Medication For A Refund?

---

1. All sales are final.

2. All refunds are at the discretion of management, specifically I agree that NO refunds will be given in any of the following circumstances:

A. If my order has already been shipped by JumpRx.com.
B. If my order has already been approved by JumpRx.com.
C. If I provided an incorrect address to JumpRx.com, and JumpRx.com has shipped my order to this wrong address.  

We are unable to accept returned prescription medications due to Federal Law.

_________________________________________________________________________

*Our Lowest Price Guarantee*

If you find a better price online for any of our medications that includes a prescription written by a licensed United States physician and is filled by a licensed United States pharmacy we will BEAT THEIR PRICE! Simply call us between 9am and 7pm EST, and our operators will place your order for LESS than ANY other online pharmacy!

_________________________________________________________________________

Refer A Friend Offer

Limted Time Only: If you refer a friend to our website, you will receive TEN ($10.00) DOLLARS off on your next order! Please call in for more details.

_________________________________________________________________________

 

I still have a question!