Some of the questions we receive
from our customers are answered
below. If you have other questions
or would like more information
about medication we feature,
please email them to
info@JumpRx.com.
How Do I
Place An Order?
When you click an Order link,
you will be taken to our secure
server where you will set up
your account. You will answer
an online questionnaire to provide
information relevant to your
medical condition. Once you
complete the questionnaire,
you will see a confirmation
page to review your answers
for accuracy. At this point,
you will submit your order for
processing.
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What Happens
Once I Submit My Order?
A physician will
review the information you have
submitted and either approve
If approved, the physician will
write the prescription and send
it to the pharmacy where it
will be filled and shipped to
you.
Your prescription will include
information explaining the usage,
dose, and precautionary information
for your medication. You will
also receive contact information
for the pharmacist in case you
have any questions after you
receive your medication.
After placing your order you
will be able to track it's process
in real-time by logging into
the help desk.
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What Are
Your Privacy & Security
Policies?
JumpRx.com is dedicated
to patient privacy and security.
All information furnished is
legally protected under doctor-patient
privilege laws.
Our on-line ordering system
uses the latest in Secure Encryption
Technology. All personal and
credit card information is submitted
with the highest level of security
and precautions. Our system
also has safeguards in place
to protect against credit card
fraud. Individuals attempting
the fraudulent use of a credit
card will be reported.
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How Does
An Online Consultation Work?
Online consultations are a new
concept in health care that
utilize the Internet to improve
patient access to physician
care. The patient does not receive
a traditional physical exam
by the physician, but rather
completes an online questionnaire
and communicates with the physician
using our secure online communication
tool. Although online consultations
will never take the place of
traditional medicine, they do
provide a means for patients
to receive treatment for a limited
number of conditions that, in
certain circumstances, may not
require a physical exam.
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Is This Legal?
In developing this new Internet
medium for the delivery of health
care services, our organization
is committed to meeting and
exceeding current regulations. JumpRx.com only utilizes
licensed physicians. Our pharmacies
employ
licensed pharmacists to provide
you with the highest standards
of pharmaceutical care. All
medication is obtained from
legitimate pharmaceutical wholesalers,
so you rest assured you are
receiving the same medication
as you would at your neighborhood
pharmacy.
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What Prescription
Medications Do You Dispense?
We only offer medications that
can be prescribed from online
consultations, therefore we
carry a very limited number
of medications. No legitimate
online medical company will
ever offer narcotics or addictive
medications via the Internet.
The medications offered on our
website do not require a physical
examination. A thorough review
of your medical history is sufficient.
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Do You Deliver To My State?
In compliance with regulations, we do not allow the shipment of ANY medicine to the following states:
Arizona
Arkansas
California
Delaware
Kentucky
Michigan
Minnesota
Nevada
Utah
In compliance with individual state regulations, we do NOT allow the shipment of “SOMA” (carisoprodol) to the following states:
Alabama
Arizona
Arkansas
California
Connecticut
Delaware
Florida
Georgia
Hawaii
Indiana
Kentucky
Louisiana
Massachusetts
Michigan
Minnesota
Nevada
New Mexico
Oklahoma
Oregon
Texas
Utah
Virginia
West Virginia
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What Are
Your Shipping Rates And Policies?
Shipping
Once the pharmacy has received your prescription, it will be filled and shipped based on the shipping preference of your choice.
From time to time there are special shipping offers. At present they are as follows:
Fedex Standard Overnight Service: $19.95
Fedex Saturday delivery: $39.95
Fedex Standard Overnight Service Alaska and Hawaii: $35.95
Fedex 2nd Day Service: $14.95
Do You Ship Orders Everyday?
We do not process prescription orders on the weekend. If you place an order after 2:00 pm Eastern Standard Time on Friday, the order will be sent to the pharmacy and shipped on Monday.
We will notify you if there is a problem with your order.
You will receive a confirmation email with your Fedex tracking information when the pharmacy ships your medication. Usually you will receive your tracking information around 8:00pm EST. Once shipped through the pharmacy, the remainder of the time depends on the shipping carrier and any delays the chosen shipment method may incur. Once we ship the package, we cannot control any delays incurred by the shipment carrier, but we will work with the carrier to investigate late or missing packages.
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Cancellation Policy
If you want to cancel your order please contact our customer service department or email us. If your order was already reviewed by a physician, you will be charged a cancellation fee of $25.00.
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Customer Payment Information.
CUSTOMERS USING CREDIT CARDS:
All credit card transactions begin with a “pre-authorization.” This step reserves an amount equal to the amount of the transaction, so that when the order ships, those funds will be available. When we receive notification that the order has shipped, we will “settle” the transaction by charging the amount of the pre-authorization to the cardholder's credit card.
CUSTOMERS USING DEBIT/GIFT CARDS:
All debit card transactions begin with a “hold.” This step reserves an amount equal to the amount of the transaction, so that when the order ships, those funds will be available. When we receive notification that the order has shipped, we will “settle” the transaction by removing the hold, and debiting the funds from the cardholder’s credit card.
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Can I Return
My Medication For A Refund?
1. All sales are final.
2. All refunds are at the discretion of management, specifically I agree that NO refunds will be given in any of the following circumstances:
A. If my order has already been shipped by JumpRx.com.
B. If my order has already been approved by JumpRx.com.
C. If I provided an incorrect address to JumpRx.com, and JumpRx.com has shipped my order to this wrong address.
We are unable to accept returned
prescription medications due
to Federal Law.
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*Our Lowest Price Guarantee*
If you find a better price online for any of our medications that includes a prescription written by a licensed United States physician and is filled by a licensed United States pharmacy we will BEAT THEIR PRICE! Simply call us between 9am and 7pm EST, and our operators will place your order for LESS than ANY other online pharmacy!
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Refer A Friend Offer
Limted Time Only: If you refer a friend to our website, you will receive TEN ($10.00) DOLLARS off on your next order! Please call in for more details.
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I still
have a question!
